Last Updated: 26 August 2026
At LayoutKart, we provide digital products and website development services, including Shopify websites, WordPress websites, website themes, templates, landing pages, and customization services.
Because our products are digital and can be downloaded, copied, accessed, or delivered electronically, all purchases are generally non-refundable once the digital product has been delivered, downloaded, or access has been provided, subject to the exceptions described below and applicable law.
1. Digital Products Are Non-Refundable
The following LayoutKart products are generally non-refundable after delivery, download, or access:
- Shopify themes
- WordPress themes
- Shopify websites
- WordPress websites
- Website templates
- Landing page templates
- Digital website files
- Design assets included with a purchased product
- Other downloadable or electronically delivered digital products
Once the customer has received access to or downloaded a digital product, the product may be copied, stored, or retained by the customer. Therefore, we generally cannot accept returns of digital products in the same manner as physical goods.
2. Website Development Services
For complete Shopify or WordPress website services, payment may cover design, development, configuration, installation, setup, customization, and the time reserved by our team for the project.
Once work on a project has started, the payment is generally non-refundable.
This includes situations where a customer:
- Changes their mind
- No longer requires the website
- Delays providing content
- Changes their business plan
- Decides to use another developer
- Requests cancellation after development has started
Where applicable, any cancellation or refund will be reviewed based on the work already completed and the specific circumstances of the order.
3. Customization Services
Payments for customization services are generally non-refundable once customization or development work has started.
This is because customization work requires dedicated time and resources based on the customer’s requirements.
Examples include:
- Theme customization
- Website design changes
- Layout modifications
- Color and typography changes
- Custom sections
- Content implementation
- Shopify customization
- WordPress customization
- Custom functionality
- Website setup and configuration
Requests that fall outside the original agreed scope may require additional payment.
4. Duplicate Payments
If you accidentally make the same payment more than once for the same order, please contact us as soon as possible.
After verification, LayoutKart may refund the duplicate transaction using the original payment method where technically and legally possible.
5. Payment Made but Product Not Delivered
If payment has been successfully completed but the purchased digital product or agreed website access has not been delivered due to an issue attributable to LayoutKart, please contact us.
We will first attempt to:
- Verify the payment.
- Provide the purchased product or access.
- Correct the delivery issue.
If the issue cannot reasonably be resolved or the purchased product/service cannot be delivered, LayoutKart may provide an appropriate refund or alternative resolution, subject to the circumstances and applicable law.
6. Product Does Not Match the Description
LayoutKart makes reasonable efforts to ensure that product descriptions, screenshots, demos, and advertised features accurately represent our products.
If you believe that a purchased product has a material difference from what was advertised or agreed, contact us with details of the issue.
Where reasonably possible, LayoutKart may first attempt to:
- Correct the issue
- Provide the missing feature where included
- Provide a replacement or corrected file
- Provide an alternative solution
If the issue cannot reasonably be corrected, an appropriate refund may be considered, subject to applicable law.
7. Technical Issues
Minor compatibility issues, configuration issues, third-party limitations, or customer-environment differences do not automatically qualify for a refund.
Before considering a refund, LayoutKart may attempt to troubleshoot and resolve the issue.
Customers may be asked to provide:
- Screenshots
- Error messages
- Website details
- Browser/device information
- Relevant access required to diagnose the issue
8. No Refund for Change of Mind
Refunds will generally not be provided because a customer:
- Does not like the design after purchase
- Changes their mind
- Finds another template they prefer
- No longer needs the product
- Purchased the wrong product voluntarily
- Decides not to use the website
- Has already downloaded or received access to the digital product
Customers are encouraged to review the product description, screenshots, features, demo, and included services before purchasing.
9. Demo and Product Review Before Purchase
Where a live demo, preview, screenshots, feature list, or product description is available, customers should review these materials before completing their purchase.
By purchasing a product, the customer acknowledges that they have had an opportunity to review the available product information.
10. Customer-Requested Changes
Customer-requested changes after delivery do not automatically qualify for a refund.
If a customer wants additional changes, modifications, redesign, new sections, or functionality beyond the purchased package, LayoutKart may offer the work as an additional paid customization service.
11. Third-Party Services
Some LayoutKart websites may use third-party services such as:
- Shopify
- WordPress
- Hosting providers
- Domain providers
- Plugins
- Shopify apps
- Payment gateways
- APIs
- Email services
- Other third-party software
Payments made directly to third-party providers are subject to their respective refund and cancellation policies.
LayoutKart cannot guarantee a refund for third-party subscriptions, applications, hosting, domains, licenses, or services purchased separately by the customer.
12. Cancellation Before Work Begins
For custom website development or customization services, a customer may contact LayoutKart to request cancellation before work begins.
The cancellation request will be reviewed based on:
- Whether work has started
- Whether resources have already been allocated
- Whether third-party services have been purchased
- The nature of the service
- The specific order terms
Any eligible refund will be determined accordingly and subject to applicable law.
13. Refund Processing
Where a refund is approved, LayoutKart will generally process the refund through the original payment method where possible.
The time required for the refund to appear in the customer’s account may depend on the payment gateway, bank, card issuer, or other financial institution.
LayoutKart is not responsible for delays caused by third-party payment providers or banks.
14. How to Request a Refund or Raise an Issue
If you believe that your order qualifies for an exception under this policy, contact us with:
- Full name
- Email address used for the purchase
- Order or transaction details
- Product/service purchased
- Date of purchase
- Description of the issue
- Relevant screenshots or supporting information
Send your request to:
Email: layoutkart@gmail.com
Phone / WhatsApp: +91 90055 13336
We may request additional information to verify the order and investigate the issue.
15. Review of Refund Requests
Every refund request will be reviewed based on the specific circumstances of the order, the product or service purchased, the delivery status, and applicable law.
Submission of a refund request does not automatically guarantee approval.
16. No Waiver of Legal Rights
Nothing in this Refund & Cancellation Policy is intended to exclude, restrict, or override any consumer right, remedy, or protection that cannot legally be excluded or restricted under applicable law.
Where applicable law requires a refund, cancellation, replacement, correction, or other remedy, LayoutKart will comply with the applicable legal requirement.
17. Changes to This Policy
LayoutKart may update this Refund & Cancellation Policy from time to time to reflect changes in our products, services, business practices, payment systems, or applicable legal requirements.
The updated version will be published on this page with a revised Last Updated date.
18. Contact Us
For refund, cancellation, or order-related questions, please contact:
LayoutKart
Location: Prayagraj, Uttar Pradesh, India
Email: layoutkart@gmail.com
Phone / WhatsApp: +91 90055 13336
Important Notice:
Digital products are generally non-refundable after delivery, download, or access. Website development and customization services are generally non-refundable once work has started, subject to the exceptions in this policy and applicable law.
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